FAQ

1. General Questions

What types of custom merchandise do you offer?

We provide a wide range of custom merchandise, including promotional items, souvenirs, corporate gifts, uniforms, packaging solutions, glass bottles, eco-friendly cleaning products, and more.

Can I order merchandise with my own logo or design?

Yes! We offer full customization, including logo printing, embroidery, and engraving to match your branding needs.

Is there a minimum order quantity (MOQ)?

The MOQ depends on the product type. Some items are available for single-piece orders, while others may require bulk purchases. Contact us for specific details.

2. Order & Customization

How do I place an order?

Simply contact us via email, WhatsApp, or through our website. Provide your design, preferred product, and order quantity, and our team will assist you.

Can you help with the design?

Yes! We offer free design assistance to ensure your merchandise aligns with your brand identity.

How long does it take to process an order?

Production time varies based on order size and product type, typically ranging from 7 to 21 working days. Urgent orders may be accommodated upon request.

3. Pricing & Payment

How is pricing determined?

Pricing depends on the product type, customization method, quantity, and materials used. We offer bulk discounts for larger orders.

What payment methods do you accept?

We accept bank transfers, credit cards, and other agreed-upon payment terms. Flexible payment options are available for bulk orders.

4. Shipping & Delivery

Do you ship nationwide and internationally?

Yes! We deliver across Indonesia and internationally using reliable logistics partners.

How much does shipping cost?

Shipping costs vary based on the destination, package weight, and chosen courier service. We will provide a shipping estimate before finalizing your order.

Can I track my order?

Yes, once your order is shipped, we will provide tracking details so you can monitor the delivery status.

5. Returns & Warranty

What if my order arrives damaged or incorrect?

If there is an issue with your order, please contact us within 3 days of receiving it. We will work to resolve the problem, whether by replacement or refund, based on our policy.

Do you offer product warranties?

Warranty policies vary by product type. Please inquire for details regarding specific items.

6. Additional Services

Do you offer eco-friendly merchandise?

Yes! We have a selection of sustainable and eco-friendly products, including biodegradable packaging, recycled materials, and reusable bottles.

Can you handle bulk corporate orders?

Absolutely! We specialize in fulfilling large-scale corporate orders for events, employee gifts, and promotional campaigns.